How to Sell
Why sell on the Marketplace?
One of the main advantages of the Marketplace is that it allows you to sell online without having to develop your own online shop. This means that start-up costs are considerably lower, as developing your own e-commerce platform is one of the biggest initial investments in an e-commerce project.
The Marketplace connects each seller to a large number of online consumers, allowing sellers to test new products with a wide audience. This diverse audience will provide quick and relevant feedback on a seller’s products, in terms of features, price, quality and other aspects.
By selling on the Marketplace, sellers will gain greater visibility and brand awareness by associating themselves with strong brands recognised by consumers, thereby enabling them to expand their range of online sales channels.
The Marketplace provides tools for creating marketing campaigns within its platform.
The Marketplace supports exports through e-commerce. It facilitates entry into international markets because, in addition to the advantages mentioned above, it provides detailed information on consumers, their behaviour, characteristics and consumption habits. Furthermore, it offers more affordable delivery costs and faster delivery times, making sellers more competitive in the market.
From a technological perspective, sellers do not face high development or integration costs, as is often the case when running their own online shop, where they need to purchase or develop the required functionality or integration. The Marketplace provides, free of charge, a range of features that are native to the online sales platform.
In short, the Marketplace is a ready-made platform that enables greater reach in terms of product visibility and the exposure of products to different audiences, all at low cost.
FAQs Sellers
The Marketplace enables local sellers to sell their products via our platform, helping to promote trade in our village.
• Be a company or sole trader: To register as a seller, you must be a legally incorporated entity or a sole trader with an active business.
• Ship directly to the end customer: Sellers are responsible for shipping their products directly to consumers, using the logistics services provided.
• Invoice customers directly: Each seller must issue invoices directly to customers for purchases made on the platform.
• Ensure a high standard of service: Excellence in customer service and customer satisfaction are essential. Sellers are expected to meet deadlines and guarantee high-quality products.
• Putting the customer first: Always prioritise the customer, offering personalised service and attention to their needs.
• Building a long-term partnership: By joining the Marketplace, sellers become part of a community that values and promotes local trade, with the aim of creating a sustainable and mutually beneficial relationship.
To sign up, simply fill in the form on our seller registration page. Our team will get in touch within 24 hours to help you through the process.
Subscription is free for the duration of the ‘Bairros Digitais’ programme. We do not charge any commission on sales.
You may sell a wide variety of products, ranging from handicrafts to food, provided they comply with the Marketplace’s guidelines and the relevant legislation.
As a seller, you have up to 24 hours to accept an order after payment has been made.
The seller is responsible for dispatching orders. We use CTT Express Post as our sole delivery method.
The only delivery method available is CTT Express Post. The delivery cost depends on whether you choose standard delivery or 24-hour delivery. The weight limit for parcels is 10 kg.
Customers can pay via MB WAY, by bank transfer or via SPIN. Responsibility for managing the payment lies with both the seller and the customer.
Yes, the price shown on the product page already includes all applicable charges and taxes. Delivery charges are not included in the price.
Customers can ask questions about products using the ‘Ask the seller’ feature, available on the product page.***
Customers must bear the cost of returning products that are not faulty. Please refer to the returns policy on your seller page.
Sellers are responsible for the warranty of Marketplace products and must comply with Portuguese law.
Sellers are obliged to ensure compliance with the legal requirements for each type of product.
The refund will be made via the same payment method used for the purchase, once the seller has confirmed receipt of the returned item.